Return Policy
Refund policy
At Shivarun International, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
Return Window
Customers may request a return within 3 to 7 days from the date of product delivery, subject to the eligibility criteria below.
Eligibility for Returns
To qualify for a return, the product must:
- Be unused, unopened, and in its original condition.
- Be returned in its original packaging.
- Include all original labels, tags, manuals, and accessories.
- Not be damaged, altered, or tampered with by the customer.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products.
- Products damaged due to misuse, negligence, or improper handling.
- Clearance, discounted, or promotional sale items.
- Perishable or hygiene-sensitive products (where applicable).
Return Process
To initiate a return request, please contact our customer support with the following details:
- Order Number
- Product Name
- Reason for Return
- Photos of the product (if damaged, defective, or incorrect)
Email: shivaruninternational@gmail.com
Phone: +91 96859 37679
Our support team will review your request and provide further instructions.
Refund Process
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–7 business days.
- The refund will be credited to the original payment method used during purchase.
- Shipping and handling charges are generally non-refundable unless the return is due to our error or a defective product.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing us with your order details and supporting photographs. We will arrange a replacement or refund after verification.
Contact Information
Shivarun International
Registered Address:
Building No./Flat No.: 14
Road/Street: Chandra Shekhar Azad Marg
City/Town/Village: Alirajpur
District: Alirajpur
State: Madhya Pradesh – 457887
India
Email: shivaruninternational@gmail.com
Phone: +91 96859 37679
If you have any questions regarding our Return & Refund Policy, please feel free to contact our customer support team.
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